Contact us using the form below
or, if you prefer, email directly at info@7sipstea.com
Frequently asked questions
We recommend steeping your tea in hot water (temperature and time vary by tea type), or for cold brew, you can steep your tea in cold water for several hours for a smooth, refreshing flavor. For detailed brewing tips, visit our brewing instructions page
Our tea packaging, including labels, is 100% compostable. You can simply add the packaging to your home compost or local green bin
Do you offer local pickup?
Yes! We now offer local pickup in San Francisco for customers who prefer to skip shipping
Where is the pickup location?
Pickup is available at our studio near Ocean Beach in San Francisco.
Once your order is ready, we’ll send you an email with the exact address and pickup instructions
When will my order be ready for pickup?
Orders for local pickup are typically ready on Thursdays.
You’ll receive a notification as soon as your order is prepared and available
What are the pickup hours?
Pick-up is available by appointment.
Just reply to your ready-for-pickup email to schedule a time that works for you
How do I choose local pickup at checkout?
At checkout, simply select the “Local pickup” option instead of a shipping method
Is there a fee for local pickup?
No—local pickup is free!
Can someone else pick up my order for me?
Yes. If you’d like someone else to pick up your order, just let us know their name when you schedule your appointment
How long will you hold my order?
We’ll hold pickup orders for 14 days
If you need more time, just email us—we’re happy to accommodate when possible
Can I switch from pickup to shipping (or vice-versa) after placing my order?
In most cases, yes.
Email us at info@7sipstea.com as soon as possible, and we’ll help update your order
What should I bring when picking up my order?
Please bring your order confirmation email—either printed or on your phone
Orders are processed on Wednesdays and ship Thursdays. You’ll receive an email confirmation with tracking once your order ships
Need something sooner? Just let us know—we’re happy to help with expedited shipping if we can!
We accept returns for unopened, unused items within 14 days of delivery. Opened tea products cannot be returned for safety reasons. For more details, please visit our Shipping & Returns FAQ page
We occasionally offer discounts and special promotions. You can sign up for our email newsletter at the bottom of the page to stay updated!